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10/10 experience went in looking for a car that was perfect for my family Nicasio worked very hard to search for something we needed! Love my Pacifica
Posted on Google by Nicolette Roehrig
The service dept takes it time trying to figure out what is wrong. Great communication friendly service personnel.
Posted on Google by James Collins
The girls that work at the desk at the service department are very friendly. Really good service!
Posted on Google by Mr. Jimenez
Very friendly and helpful will definitely refer friends and family thanks so much for your time and patience
Posted on Google by Terri Grier
Kari and Teresa where very helpful
Posted on Google by M B
Great service department. Would recommend to anyone..
Posted on Google by Robert Pawson
Great service, was in and out quickly and the writer was nice and informative an the tech was very knowledgeable and informative. My family and I will continue to go here.
Posted on Google by Brian Willcox
We had an emergent situation with our vehicle on a road trip, and ended up at LPK Friday shortly before closing. The entire staff was fantastic... specifically Suzie and Kari. They were able to diagnose the problem, and get us a rental vehicle to continue on to see our son for his first Father's Day. It was an incredibly stressful situation, and the LPK staff helped diffuse the situation and problem solve for us. They repaired our vehicle first thing Monday morning, and I was able to get my vehicle that day. I can't say enough good things about the dealership and staff!
Posted on Google by Kelly Gieselman
Amazing people to deal with helped me out when I needed it most! I’m so grateful for Matt, Jason, and Gavin and the rest of the crew working there! You all helped so much! My family and I are so grateful! Thank you guys! 10/10 service!
Posted on Google by Logan Dickerson
Great people, great service. I love Eddie the dog.great experience.
Posted on Google by Scott Pope
Every time I visit LPK it’s like going to see a friend. Never pressure me to have “extra” maintenance done-suggest it; give me options but no pressure. I really appreciate that! I will continue to take my vehicle there because of the way they treat me! Means a lot in my book to be treated with care and respect!
Posted on Google by jodi strickler
Larry Gardner is first class in customer service. He makes the entire car buying experience less stressful by being a true partner in the process. He is very knowledgeable of the car market and evolving technology. He goes on test drives with his customers and explains everything. He walked me through the entire instrumentation system when most other salesman now don’t even ride along. (I find having to figure out all of a car’s functionality on my own very time consuming and burdensome.) Once I drove the vehicle home, Larry continued to help by answering any questions that popped up. He even performed additional research to ensure I had specific information needed to charge my hybrid plug-in (pre-owned Hyundai Tucson). For this I highly recommend Larry to you for your next car purchase.
Posted on Google by H Barker
On my way home from Detroit to Indianapolis, I had an incident where my jeep wrangler front caliper locked up. Fortunately the team at LPK was able to get me in, recommend a local tow company and I was back up and running in about 3 hours start to finish at a reasonable price. They were exceptionally friendly, courteous, and I'm grateful they were able to work me in - just in time to avoid a huge thunderstorm. I'd highly recommend LPK for your service needs.
Posted on Google by Devon Johnson
I had to get my 05 wrangler cam shaft replaced. LPK communicated and explained everything that was going on. In 3 days I had my Wrangler back and it runs great!
Posted on Google by BRETT RR
Fantastic customer service. Friendly. Understanding. Timely. A gem in Defiance.
Posted on Google by Lora Richards
Great service and price. Oil change and tire rotation is a deal.
Posted on Google by Grant Redhead
I purchased my vehicle from LPK, as an out of state buyer. Their team made the process easy and helped me every step of the way. I have never purchased a vehicle from a different state prior. I strongly recommend them to anyone looking food great customer service and great prices on vehicles. Thanks to the LPK team for everything.
Posted on Google by Xao Thao
Chelsea was great.!!!!!! 10/10 wld definitely recommend her and LPK! They help my boyfriend tremendously. When it came to him getting into a new Jeep, it was great!!!! They were great! Thanks Chelsea Taylor!
Posted on Google by April Robarge
Highly recommend LPK Chrysler Dodge Jeep Ram! They were able to work me in quickly while visiting family in town to repair my issue with my Jeep Grand Cherokee so I could continue on with my next day travels! Fast & efficient!
Posted on Google by Jennifer Ruggiero
LPK got my truck right in diagnosed it quickly and communicated very well throughout the entire process. We got our truck back in a timely manner and it is running great. Thank you LPK
Posted on Google by Jason
They took good care of me!
Posted on Google by William Nossaman
Chelsey did great in showing me all the bells and whistles of my Dodge Hornet. She’s kind and helpful. Go see Chelsey Taylor for your new or pre owned car needs. I’m a pleased customer!
Posted on Google by Thomas Treece
Very easy to work with. Responsive and honestly kept me updated. Brought me the truck and I purchased themselves and made things very pleasant
Posted on Google by Steve Morin
Friendly staff and excellent service!!
Posted on Google by eve harper
They always do fantastic work.
Posted on Google by Doug Nash
Very pleasant to work with, had an issue with a center cap coming off after tire rotation and they had and covered the replacement part the next day. Awesome customer service.
Posted on Google by Charlie Kelly
Great service! LPK checked the tires we just had installed for shaking, mechanic took his time checked alignment, weights on tires, everything looked great but asked me to ride with him to make sure everything was good. Awesome service! Thank you Kari for scheduling me in on a short notice and fast service thank you again
Posted on Google by imik jesterbong
I had an outstanding experience purchasing my Jeep Wagoneer from LPK Chrysler Jeep Dodge Ram, and I can confidently say this was one of the smoothest car-buying experiences I’ve ever had. Joe, my salesperson, was fantastic from start to finish. His communication was quick and clear, he was extremely polite, detail-oriented, and genuinely helpful throughout the entire process. He made sure every question was answered and never made me feel rushed or pressured. Jason, the manager, truly elevated the experience. He ensured all of my needs were met, kept everything efficient, and made the entire transaction feel seamless. You can tell he values both the customer’s time and satisfaction. And I can’t forget Edward, the office dog — a large doodle of some kind and an absolute gentleman. Well-mannered, calm, and honestly the fanciest employee in the building. A great bonus that made the experience even more enjoyable. If you’re in the market for a vehicle and want a professional, stress-free experience with people who genuinely care, I highly recommend LPK Chrysler Jeep Dodge Ram. I couldn’t be happier with my Wagoneer or the team that helped me drive it home.
Posted on Google by Joe Teague
Knock out customer service. Thanks Chelsey, you really were the best. We will definitely enjoy our new vehicle! 5+++STARS
Posted on Google by Kelsey Bryant
Quick and easy service, super nice staff!
Posted on Google by Shane Dixon
I live 7 hours away from Defiance but found the exact vehicle I was looking for there. I called and spoke with Rob, one of their salesmen. I explained my situation, that I had a trade and was nervous about making a purchase site unseen. He walked me through everything, had me send pictures of my trade, had me describe it in detail, and he did the same with the vehicle I was purchasing. I was able to get an even better value for my truck than I would have locally due to market variability, and I got a great price on the vehicle I wanted. Everyone from the finance group to the sales managers that I talked to were very personable and did not push or pressure me at all throughout the process. Everything was done remotely and Rob even helped me out by meeting me on a Sunday to exchange vehicles! After the sale there was an issue with the CPO status being hung up in limbo due to a recall being issued while the paperwork was being transferred, a quick call to the dealership and Matt got to work correcting that. 24 hours later I had my CPO paperwork in hand!! Thank you again LPK for what is easily the most painless car purchase out of the dozen or so I have made!!
Posted on Google by Adam Rudisill
I have nothing but praise for everyone in the service shop amazing people they did everything too help and accommodate me got my jeep back too being a great drive special shout out too ZACK youre the man and office ladies were phenomenal great honnest people at this dealership I would drive from fort wayne indiana now in the future too take my vehicle too themabsolutely amazing thanks everyone youre truly appreciated by me
Posted on Google by johan oosthuizen
Salesman was very polite and everyone there made my purchase as easy as could be. Was able to walk away with my first ever brand new vehicle. Would highly recommend you give these people a chance.
Posted on Google by Craig Nelson
Everyone at LPK was very nice. All updates were performed before I picked up my new vehicle. L.G. took good care of me. He has sold me many vehicles over the years.
Posted on Google by Jim Kerste
We’re returning customers, we’ve always had great service and an easy buying process with LPK.
Posted on Google by Chrissey Leonard
All of the staff was very pleasant and helpful. Great price on my new ride, and gave me top dollar on my trade. Had been valued much lower at other dealers. An all around great experience.
Posted on Google by David Weiseman
They get right on the job and let you know if there is any new problems.
Posted on Google by Rose Froelich
My husband and I recommend LPK Dealership for all your vehicle needs. They are transparent when purchasing, right down to excellent customer care post purchase. Great group of people. You won't be sorry.
Posted on Google by CHERYL VANWASSHNOVA
Had a recall on my 2015 Dodge Dart. Took it in, and they did it ìn good time. Very friendly associates.
Posted on Google by bob branch
Service is excellent, communication is excellent. I was struggling to get my recall take care of.I contacted 2 other places they did ot help.Lpk got me in quickly and back on the road
Posted on Google by Vicki Hill
It was a crazy day! But Lupe and all the staff helped me out and put me in an excellent vehicle! I was in a pinch and was able to be approved, even when others turned me away! I drove off the lot with an excellent vehicle. Thanks to Lupe, Joe, TJ, Jason, and Larry ( there was so much good help I may have gotten some names wrong) I will be back again!! Thank you guys so much for everything!!
Posted on Google by Teresa Haas
Went in for ac work advised of a recall for converter did work highly recommend lpk of defiance is definitely my go to chrysler dodge dealership hands down
Posted on Google by james Sigley
Always great to come out and have you guys service my vehicles. Highly recommend and enjoy the time there. Thanks
Posted on Google by Rob May
Very friendly and courteous. Timing of service fit my schedule great.
Posted on Google by Ken Boroff
Very prompt service. Friendly staff.
Posted on Google by Frank Manns
Excellent service department and great overall experience.
Posted on Google by JONI HURD
Very polite dealers who worked with me to ensure the vehicle is registered to the right state. Highly recommend
Posted on Google by Andrew “Andy” Kline
I must say this place has given me the best experience Ive had with a dealership . They was resourceful and they valued my time like I do . Ethan was a great salesman, he answered all my questions and gave me plenty of time to overlook the truck and get a feel for it . Would recommend for anyone looking for a no BS car buying experience . Good work LPK!!
Posted on Google by Landon TV
Great service! Great staff:)
Posted on Google by Taylor Peebles
Joe, Larry, and Lupe took care of me. Told them exactly what I needed and walked away with what I actually wanted. Class Act Men.
Posted on Google by Job Nahum Ramirez Ortiz
I really love LPK!!! Just got my oil changed, they are super nice, and fast!!! And they always do a great job!!!
Posted on Google by Cheryl Gosnell
Very nice staff!
Posted on Google by Jeremy. J. J. Jennings
It was great to work with Ethan and everyone else.
Posted on Google by Megan Szymanowski
Lupe and Rob went out of their way to help us find the right truck for our situation. They had a great selection for us to choose from. We were in and out very quickly. So if you are in the market make sure to go to LPK. Thanks Again guys!!
Posted on Google by Byron Clymer
The staff has always gone above and beyond to ensure I leave with my vehicle in the best condition possible. Transparency and patience are highlights when addressing any paperwork and questions I have had regarding maintenance activity in the past. I have never had an issue scheduling an appointment in proximity to my desired time frame.
Posted on Google by Max M
They were amazing and when a problem came up they called us instead of just fixing it to make sure we wanted them to fix it. I would recommend LPK to anyone.
Posted on Google by Annie
They examined a potential problem and recommend that no fix was needed. They could have replaced parts but found it not necessary. I would not have known and happily paid for an unessary repair.
Posted on Google by jeff mayer
Great experience! Sales staff were friendly, no pressure sales and good pricing on sale of car. I highly recommend them if you need a new or used car I will buy again from them. I drove 3 hrs from Michigan and it was well worth the drive!
Posted on Google by James Sobush
Great Service!! No hidden fees pricing!
Posted on Google by Amanda Grabill
Everyone was so helpful and nice. They got me right in when I called with an issue. I have told several people about this place. I will definitely be back. Carrie is awesome....they all are :)
Posted on Google by Lisa Morrison-Thibert
Great they was a super chill and easy to work with
Posted on Google by David Smart
Purchased 3 vans for work, price, purchasing process, and vehicle prep was excellent!
Posted on Google by Steve Arnold
We purchased a 2019 Ram truck from Rob. No pressure, no hassles, overall it was a quick and easy experience. We will definitely use them again!
Posted on Google by Lee Waidelich
I just purchased a vehicle from LPK of Defiance on Monday and the process from beginning to end was great. The first vehicle I test drove was not for me, but Lupe knew his vehicles well enough to suggest an exact SUV that I was looking for. They took the time to work with my loan officer to make sure I was able to leave with the vehicle that day. Everyone was very friendly and had a smile on their face. Lupe truly made the two hour drive to buy this vehicle worth it. Thank you LPK, now I have a vehicle I feel safe enough to drive my family in!
Posted on Google by Shannan Waldo
Awesome group of ppl. Lupe and Joe went above and beyond to make my fiance happy and got her exactly what she wanted. Definitely recommend this dealership. 10/10 Thanks guys : Nichole & Russ
Posted on Google by Russ Waldron
Great all around experience. Rob, Lupe and Kierstyn were all fantastic. No one Is pushy, they tell you what they can do and they're honest about it from the get go. Lupe is the GM, and he greeted me within a minute of me walking in the office with Rob. Not very often do you see a GM our greeting people! Great experience, I highly recommend!
Posted on Google by Marc Mays
Joe hands down best salesman I've ever dealt with. I've already referred all my friends and family for their future car purchases.
Posted on Google by James Roark III
i had great service there!!
Posted on Google by Chad Relue
Drove up while passing by service door opened. I went in asked if I could get an oil change. Yes treated very well. Cool ladies.
Posted on Google by Thomas Kunkle
I absolutely recommend ok me and wife we there around 2 they closed at 3 didn't think we were going to be able to get a vehicle but luckily we did 2022 jeep we were out by 3:05
Posted on Google by Kimberly Flores
Amazing car buying experience. Will return in future.
Posted on Google by Vanessa Reffey
Rob is great to work with. Goes above and beyond for customers.
Posted on Google by Nathan Murphy
I bought a new Jeep Renegade Trailhawk from Joe yesterday. I have never had a better car buying experience. Even his sales manager and the Finance girl where easy going and efficient it seemed like they were all interested in developing a long-term business relationship with me.
Posted on Google by anson bowe
We had a great experience purchasing a car. Nate our sales member listened to what our needs were. We will definitely go to LPK first with any future vehicle purchases.
Posted on Google by Meyer Melissa
Such a great place with friendly staff! I worked with Rob and decided to purchase a car while 100 miles away! He made the purchase smooth, easy, and quick! It is very clear he knows what he is doing and is passionate about what he does which makes all of the difference! He made sure to address any concerns I had without hesitation! I would recommend working with Rob to anyone!
Posted on Google by Cyra Markowski
Great people to work with! Fast, easy, and highly recommend! Nate was my salesman and he did a great job! The manager also came out introduced himself and chatted while I waited! Thank you LPK!
Posted on Google by Chad “Fellow Mate” Curtis
Service department was right on as my 2nd opinion of a vehicle I was looking to purchase from another dealership. They were thorough in their explanation and prioritized the needs of this older used vehicle.
Posted on Google by Tony Sheefel
Rob was very friendly and helpful. He was easy to talk to and personable. Lupe was also helpful and answered any questions we had. Everyone very nice. We enjoyed our experience at LPK Defiance, we’re loving our Jeep and we would do business there again.
Posted on Google by Heather Siebenaler
I bought a car and didn’t know how to drive manual so I didn’t test drive it. And the car runs perfectly with no issues still to this day. Gave me a free oil change as well. Super trustworthy place to shop.
Posted on Google by Justis Johnson
Nice people great experience
Posted on Google by Jim Draper
I was very pleased with the service
Posted on Google by Leslie Bice
From beginning to end, it was fast, speedy service with a smile. I had a great experience buying my car here.
Posted on Google by JENNA RETCHER
Great customer service and had paperwork and vehicle ready when we got there. Salesman was polite and very helpful in showing the functioning of the vehicle. Thank you Dustin @ LPK OF DEFIANCE
Posted on Google by tammy courtney
Very friendly & attentive i appreciated my time & service
Posted on Google by Anthony Hall
We drove all the way from Dundee Mi. To buy a certain vehicle we seen online at this location. We met Joe at the door. He was very welcoming, we told him exactly what we came their for and didn't try to sell us another vehicle. We walked out of their with the exact truck we asked for. Joe and Kierstyn the financial manager was very nice.
Posted on Google by Jewel Fitzgerald III
Great salesman and staff. Quick and easy process. Had a fantastic new vehicle within a couple hours.
Posted on Google by Suzy Bailey
As usual great service, I really appreciate picking up my vehicle from work and having in complete in time . I’m grateful that BF Good is replacing the tires that are cupping.
Posted on Google by anthony gotti
Helped me extremely, would definitely go back if I’m looking for a new vehicle
Posted on Google by Kendall Sweet
They got me in and out quickly.
Posted on Google by Wesley Chapman
Just had tires installed on my truck along with a oil change great price, quick and easy service.
Posted on Google by Alex Knight
Amazing Service department! They always take great care of me and my vehicles!
Posted on Google by RJ Player_One
Fast and friendly service
Posted on Google by Shane Stoner
I bought my Jeep Compass at another dealer before moving to Ohio. I brought it to LPK for its first oil change and servicing. LPK, including Kari, along with Alex, provided outstanding service and care!
Posted on Google by Ken Walker
I just purchased a 2024 Grand Cherokee and I couldn't be happier! Easily to work with and fast delivery! Love my new Jeep!
Posted on Google by Chris Rocha
I had a recall on my car. They were prompt in getting my car into the shop and I was finished within a half an hour.
Posted on Google by Mary Herman
The service advisor was very friendly and explained everything well.
Posted on Google by Roth Ireland
Excellent customer service and communication
Posted on Google by Chuck Jaco
I was traveling through the area, when I started having trouble with my vehicle. I made an emergency stop at LPK and was greeted by Kari and Zach they went above and beyond to help me diagnose the problem I was having with my vehicle ( which they in fact did) I appreciate there help and customer service. A great group of people. I will be using there services in the future.
Posted on Google by Mahmoud Shaheed
Had a recall on car. They provided great customer service.
Posted on Google by Joshua Sprow
Nice group and Very easy to work with!
Posted on Google by David Martin
10/10 experience went in looking for a car that was perfect for my family Nicasio worked very hard to search for something we needed! Love my Pacifica
Posted on Google by Nicolette Roehrig
The service dept takes it time trying to figure out what is wrong. Great communication friendly service personnel.
Posted on Google by James Collins
The girls that work at the desk at the service department are very friendly. Really good service!
Posted on Google by Mr. Jimenez
Very friendly and helpful will definitely refer friends and family thanks so much for your time and patience
Posted on Google by Terri Grier
Kari and Teresa where very helpful
Posted on Google by M B
Great service department. Would recommend to anyone..
Posted on Google by Robert Pawson
Great service, was in and out quickly and the writer was nice and informative an the tech was very knowledgeable and informative. My family and I will continue to go here.
Posted on Google by Brian Willcox
We had an emergent situation with our vehicle on a road trip, and ended up at LPK Friday shortly before closing. The entire staff was fantastic... specifically Suzie and Kari. They were able to diagnose the problem, and get us a rental vehicle to continue on to see our son for his first Father's Day. It was an incredibly stressful situation, and the LPK staff helped diffuse the situation and problem solve for us. They repaired our vehicle first thing Monday morning, and I was able to get my vehicle that day. I can't say enough good things about the dealership and staff!
Posted on Google by Kelly Gieselman
Amazing people to deal with helped me out when I needed it most! I’m so grateful for Matt, Jason, and Gavin and the rest of the crew working there! You all helped so much! My family and I are so grateful! Thank you guys! 10/10 service!
Posted on Google by Logan Dickerson
Great people, great service. I love Eddie the dog.great experience.
Posted on Google by Scott Pope
Every time I visit LPK it’s like going to see a friend. Never pressure me to have “extra” maintenance done-suggest it; give me options but no pressure. I really appreciate that! I will continue to take my vehicle there because of the way they treat me! Means a lot in my book to be treated with care and respect!
Posted on Google by jodi strickler
Larry Gardner is first class in customer service. He makes the entire car buying experience less stressful by being a true partner in the process. He is very knowledgeable of the car market and evolving technology. He goes on test drives with his customers and explains everything. He walked me through the entire instrumentation system when most other salesman now don’t even ride along. (I find having to figure out all of a car’s functionality on my own very time consuming and burdensome.) Once I drove the vehicle home, Larry continued to help by answering any questions that popped up. He even performed additional research to ensure I had specific information needed to charge my hybrid plug-in (pre-owned Hyundai Tucson). For this I highly recommend Larry to you for your next car purchase.
Posted on Google by H Barker
On my way home from Detroit to Indianapolis, I had an incident where my jeep wrangler front caliper locked up. Fortunately the team at LPK was able to get me in, recommend a local tow company and I was back up and running in about 3 hours start to finish at a reasonable price. They were exceptionally friendly, courteous, and I'm grateful they were able to work me in - just in time to avoid a huge thunderstorm. I'd highly recommend LPK for your service needs.
Posted on Google by Devon Johnson
I had to get my 05 wrangler cam shaft replaced. LPK communicated and explained everything that was going on. In 3 days I had my Wrangler back and it runs great!
Posted on Google by BRETT RR
Fantastic customer service. Friendly. Understanding. Timely. A gem in Defiance.
Posted on Google by Lora Richards
Great service and price. Oil change and tire rotation is a deal.
Posted on Google by Grant Redhead
I purchased my vehicle from LPK, as an out of state buyer. Their team made the process easy and helped me every step of the way. I have never purchased a vehicle from a different state prior. I strongly recommend them to anyone looking food great customer service and great prices on vehicles. Thanks to the LPK team for everything.
Posted on Google by Xao Thao
Chelsea was great.!!!!!! 10/10 wld definitely recommend her and LPK! They help my boyfriend tremendously. When it came to him getting into a new Jeep, it was great!!!! They were great! Thanks Chelsea Taylor!
Posted on Google by April Robarge
Highly recommend LPK Chrysler Dodge Jeep Ram! They were able to work me in quickly while visiting family in town to repair my issue with my Jeep Grand Cherokee so I could continue on with my next day travels! Fast & efficient!
Posted on Google by Jennifer Ruggiero
LPK got my truck right in diagnosed it quickly and communicated very well throughout the entire process. We got our truck back in a timely manner and it is running great. Thank you LPK
Posted on Google by Jason
They took good care of me!
Posted on Google by William Nossaman
Chelsey did great in showing me all the bells and whistles of my Dodge Hornet. She’s kind and helpful. Go see Chelsey Taylor for your new or pre owned car needs. I’m a pleased customer!
Posted on Google by Thomas Treece
Very easy to work with. Responsive and honestly kept me updated. Brought me the truck and I purchased themselves and made things very pleasant
Posted on Google by Steve Morin
Friendly staff and excellent service!!
Posted on Google by eve harper
They always do fantastic work.
Posted on Google by Doug Nash
Very pleasant to work with, had an issue with a center cap coming off after tire rotation and they had and covered the replacement part the next day. Awesome customer service.
Posted on Google by Charlie Kelly
Great service! LPK checked the tires we just had installed for shaking, mechanic took his time checked alignment, weights on tires, everything looked great but asked me to ride with him to make sure everything was good. Awesome service! Thank you Kari for scheduling me in on a short notice and fast service thank you again
Posted on Google by imik jesterbong
I had an outstanding experience purchasing my Jeep Wagoneer from LPK Chrysler Jeep Dodge Ram, and I can confidently say this was one of the smoothest car-buying experiences I’ve ever had. Joe, my salesperson, was fantastic from start to finish. His communication was quick and clear, he was extremely polite, detail-oriented, and genuinely helpful throughout the entire process. He made sure every question was answered and never made me feel rushed or pressured. Jason, the manager, truly elevated the experience. He ensured all of my needs were met, kept everything efficient, and made the entire transaction feel seamless. You can tell he values both the customer’s time and satisfaction. And I can’t forget Edward, the office dog — a large doodle of some kind and an absolute gentleman. Well-mannered, calm, and honestly the fanciest employee in the building. A great bonus that made the experience even more enjoyable. If you’re in the market for a vehicle and want a professional, stress-free experience with people who genuinely care, I highly recommend LPK Chrysler Jeep Dodge Ram. I couldn’t be happier with my Wagoneer or the team that helped me drive it home.
Posted on Google by Joe Teague
Knock out customer service. Thanks Chelsey, you really were the best. We will definitely enjoy our new vehicle! 5+++STARS
Posted on Google by Kelsey Bryant
Quick and easy service, super nice staff!
Posted on Google by Shane Dixon
I live 7 hours away from Defiance but found the exact vehicle I was looking for there. I called and spoke with Rob, one of their salesmen. I explained my situation, that I had a trade and was nervous about making a purchase site unseen. He walked me through everything, had me send pictures of my trade, had me describe it in detail, and he did the same with the vehicle I was purchasing. I was able to get an even better value for my truck than I would have locally due to market variability, and I got a great price on the vehicle I wanted. Everyone from the finance group to the sales managers that I talked to were very personable and did not push or pressure me at all throughout the process. Everything was done remotely and Rob even helped me out by meeting me on a Sunday to exchange vehicles! After the sale there was an issue with the CPO status being hung up in limbo due to a recall being issued while the paperwork was being transferred, a quick call to the dealership and Matt got to work correcting that. 24 hours later I had my CPO paperwork in hand!! Thank you again LPK for what is easily the most painless car purchase out of the dozen or so I have made!!
Posted on Google by Adam Rudisill
I have nothing but praise for everyone in the service shop amazing people they did everything too help and accommodate me got my jeep back too being a great drive special shout out too ZACK youre the man and office ladies were phenomenal great honnest people at this dealership I would drive from fort wayne indiana now in the future too take my vehicle too themabsolutely amazing thanks everyone youre truly appreciated by me
Posted on Google by johan oosthuizen
Salesman was very polite and everyone there made my purchase as easy as could be. Was able to walk away with my first ever brand new vehicle. Would highly recommend you give these people a chance.
Posted on Google by Craig Nelson
Everyone at LPK was very nice. All updates were performed before I picked up my new vehicle. L.G. took good care of me. He has sold me many vehicles over the years.
Posted on Google by Jim Kerste
We’re returning customers, we’ve always had great service and an easy buying process with LPK.
Posted on Google by Chrissey Leonard
All of the staff was very pleasant and helpful. Great price on my new ride, and gave me top dollar on my trade. Had been valued much lower at other dealers. An all around great experience.
Posted on Google by David Weiseman
They get right on the job and let you know if there is any new problems.
Posted on Google by Rose Froelich
My husband and I recommend LPK Dealership for all your vehicle needs. They are transparent when purchasing, right down to excellent customer care post purchase. Great group of people. You won't be sorry.
Posted on Google by CHERYL VANWASSHNOVA
Had a recall on my 2015 Dodge Dart. Took it in, and they did it ìn good time. Very friendly associates.
Posted on Google by bob branch
Service is excellent, communication is excellent. I was struggling to get my recall take care of.I contacted 2 other places they did ot help.Lpk got me in quickly and back on the road
Posted on Google by Vicki Hill
It was a crazy day! But Lupe and all the staff helped me out and put me in an excellent vehicle! I was in a pinch and was able to be approved, even when others turned me away! I drove off the lot with an excellent vehicle. Thanks to Lupe, Joe, TJ, Jason, and Larry ( there was so much good help I may have gotten some names wrong) I will be back again!! Thank you guys so much for everything!!
Posted on Google by Teresa Haas
Went in for ac work advised of a recall for converter did work highly recommend lpk of defiance is definitely my go to chrysler dodge dealership hands down
Posted on Google by james Sigley
Always great to come out and have you guys service my vehicles. Highly recommend and enjoy the time there. Thanks
Posted on Google by Rob May
Very friendly and courteous. Timing of service fit my schedule great.
Posted on Google by Ken Boroff
Very prompt service. Friendly staff.
Posted on Google by Frank Manns
Excellent service department and great overall experience.
Posted on Google by JONI HURD
Very polite dealers who worked with me to ensure the vehicle is registered to the right state. Highly recommend
Posted on Google by Andrew “Andy” Kline
I must say this place has given me the best experience Ive had with a dealership . They was resourceful and they valued my time like I do . Ethan was a great salesman, he answered all my questions and gave me plenty of time to overlook the truck and get a feel for it . Would recommend for anyone looking for a no BS car buying experience . Good work LPK!!
Posted on Google by Landon TV
Great service! Great staff:)
Posted on Google by Taylor Peebles
Joe, Larry, and Lupe took care of me. Told them exactly what I needed and walked away with what I actually wanted. Class Act Men.
Posted on Google by Job Nahum Ramirez Ortiz
I really love LPK!!! Just got my oil changed, they are super nice, and fast!!! And they always do a great job!!!
Posted on Google by Cheryl Gosnell
Very nice staff!
Posted on Google by Jeremy. J. J. Jennings
It was great to work with Ethan and everyone else.
Posted on Google by Megan Szymanowski
Lupe and Rob went out of their way to help us find the right truck for our situation. They had a great selection for us to choose from. We were in and out very quickly. So if you are in the market make sure to go to LPK. Thanks Again guys!!
Posted on Google by Byron Clymer
The staff has always gone above and beyond to ensure I leave with my vehicle in the best condition possible. Transparency and patience are highlights when addressing any paperwork and questions I have had regarding maintenance activity in the past. I have never had an issue scheduling an appointment in proximity to my desired time frame.
Posted on Google by Max M
They were amazing and when a problem came up they called us instead of just fixing it to make sure we wanted them to fix it. I would recommend LPK to anyone.
Posted on Google by Annie
They examined a potential problem and recommend that no fix was needed. They could have replaced parts but found it not necessary. I would not have known and happily paid for an unessary repair.
Posted on Google by jeff mayer
Great experience! Sales staff were friendly, no pressure sales and good pricing on sale of car. I highly recommend them if you need a new or used car I will buy again from them. I drove 3 hrs from Michigan and it was well worth the drive!
Posted on Google by James Sobush
Great Service!! No hidden fees pricing!
Posted on Google by Amanda Grabill
Everyone was so helpful and nice. They got me right in when I called with an issue. I have told several people about this place. I will definitely be back. Carrie is awesome....they all are :)
Posted on Google by Lisa Morrison-Thibert
Great they was a super chill and easy to work with
Posted on Google by David Smart
Purchased 3 vans for work, price, purchasing process, and vehicle prep was excellent!
Posted on Google by Steve Arnold
We purchased a 2019 Ram truck from Rob. No pressure, no hassles, overall it was a quick and easy experience. We will definitely use them again!
Posted on Google by Lee Waidelich
I just purchased a vehicle from LPK of Defiance on Monday and the process from beginning to end was great. The first vehicle I test drove was not for me, but Lupe knew his vehicles well enough to suggest an exact SUV that I was looking for. They took the time to work with my loan officer to make sure I was able to leave with the vehicle that day. Everyone was very friendly and had a smile on their face. Lupe truly made the two hour drive to buy this vehicle worth it. Thank you LPK, now I have a vehicle I feel safe enough to drive my family in!
Posted on Google by Shannan Waldo
Awesome group of ppl. Lupe and Joe went above and beyond to make my fiance happy and got her exactly what she wanted. Definitely recommend this dealership. 10/10 Thanks guys : Nichole & Russ
Posted on Google by Russ Waldron
Great all around experience. Rob, Lupe and Kierstyn were all fantastic. No one Is pushy, they tell you what they can do and they're honest about it from the get go. Lupe is the GM, and he greeted me within a minute of me walking in the office with Rob. Not very often do you see a GM our greeting people! Great experience, I highly recommend!
Posted on Google by Marc Mays
Joe hands down best salesman I've ever dealt with. I've already referred all my friends and family for their future car purchases.
Posted on Google by James Roark III
i had great service there!!
Posted on Google by Chad Relue
Drove up while passing by service door opened. I went in asked if I could get an oil change. Yes treated very well. Cool ladies.
Posted on Google by Thomas Kunkle
I absolutely recommend ok me and wife we there around 2 they closed at 3 didn't think we were going to be able to get a vehicle but luckily we did 2022 jeep we were out by 3:05
Posted on Google by Kimberly Flores
Amazing car buying experience. Will return in future.
Posted on Google by Vanessa Reffey
Rob is great to work with. Goes above and beyond for customers.
Posted on Google by Nathan Murphy
I bought a new Jeep Renegade Trailhawk from Joe yesterday. I have never had a better car buying experience. Even his sales manager and the Finance girl where easy going and efficient it seemed like they were all interested in developing a long-term business relationship with me.
Posted on Google by anson bowe
We had a great experience purchasing a car. Nate our sales member listened to what our needs were. We will definitely go to LPK first with any future vehicle purchases.
Posted on Google by Meyer Melissa
Such a great place with friendly staff! I worked with Rob and decided to purchase a car while 100 miles away! He made the purchase smooth, easy, and quick! It is very clear he knows what he is doing and is passionate about what he does which makes all of the difference! He made sure to address any concerns I had without hesitation! I would recommend working with Rob to anyone!
Posted on Google by Cyra Markowski
Great people to work with! Fast, easy, and highly recommend! Nate was my salesman and he did a great job! The manager also came out introduced himself and chatted while I waited! Thank you LPK!
Posted on Google by Chad “Fellow Mate” Curtis
Service department was right on as my 2nd opinion of a vehicle I was looking to purchase from another dealership. They were thorough in their explanation and prioritized the needs of this older used vehicle.
Posted on Google by Tony Sheefel
Rob was very friendly and helpful. He was easy to talk to and personable. Lupe was also helpful and answered any questions we had. Everyone very nice. We enjoyed our experience at LPK Defiance, we’re loving our Jeep and we would do business there again.
Posted on Google by Heather Siebenaler
I bought a car and didn’t know how to drive manual so I didn’t test drive it. And the car runs perfectly with no issues still to this day. Gave me a free oil change as well. Super trustworthy place to shop.
Posted on Google by Justis Johnson
Nice people great experience
Posted on Google by Jim Draper
I was very pleased with the service
Posted on Google by Leslie Bice
From beginning to end, it was fast, speedy service with a smile. I had a great experience buying my car here.
Posted on Google by JENNA RETCHER
Great customer service and had paperwork and vehicle ready when we got there. Salesman was polite and very helpful in showing the functioning of the vehicle. Thank you Dustin @ LPK OF DEFIANCE
Posted on Google by tammy courtney
Very friendly & attentive i appreciated my time & service
Posted on Google by Anthony Hall
We drove all the way from Dundee Mi. To buy a certain vehicle we seen online at this location. We met Joe at the door. He was very welcoming, we told him exactly what we came their for and didn't try to sell us another vehicle. We walked out of their with the exact truck we asked for. Joe and Kierstyn the financial manager was very nice.
Posted on Google by Jewel Fitzgerald III
Great salesman and staff. Quick and easy process. Had a fantastic new vehicle within a couple hours.
Posted on Google by Suzy Bailey
As usual great service, I really appreciate picking up my vehicle from work and having in complete in time . I’m grateful that BF Good is replacing the tires that are cupping.
Posted on Google by anthony gotti
Helped me extremely, would definitely go back if I’m looking for a new vehicle
Posted on Google by Kendall Sweet
They got me in and out quickly.
Posted on Google by Wesley Chapman
Just had tires installed on my truck along with a oil change great price, quick and easy service.
Posted on Google by Alex Knight
Amazing Service department! They always take great care of me and my vehicles!
Posted on Google by RJ Player_One
Fast and friendly service
Posted on Google by Shane Stoner
I bought my Jeep Compass at another dealer before moving to Ohio. I brought it to LPK for its first oil change and servicing. LPK, including Kari, along with Alex, provided outstanding service and care!
Posted on Google by Ken Walker
I just purchased a 2024 Grand Cherokee and I couldn't be happier! Easily to work with and fast delivery! Love my new Jeep!
Posted on Google by Chris Rocha
I had a recall on my car. They were prompt in getting my car into the shop and I was finished within a half an hour.
Posted on Google by Mary Herman
The service advisor was very friendly and explained everything well.
Posted on Google by Roth Ireland
Excellent customer service and communication
Posted on Google by Chuck Jaco
I was traveling through the area, when I started having trouble with my vehicle. I made an emergency stop at LPK and was greeted by Kari and Zach they went above and beyond to help me diagnose the problem I was having with my vehicle ( which they in fact did) I appreciate there help and customer service. A great group of people. I will be using there services in the future.
Posted on Google by Mahmoud Shaheed
Had a recall on car. They provided great customer service.
Posted on Google by Joshua Sprow
Nice group and Very easy to work with!
Posted on Google by David Martin
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